State Farm® Insurance Agent John Loughlin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
David Loomis
September 8, 2025
5
out of
5
rating by David Loomis
"Jessica is extremely helpful and knowledgeable - you can expect a great experience with John’s office!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
J C
September 4, 2025
5
out of
5
rating by J C
"This is the best office in upstate NY! I recommend doing business with them."
We responded:
"Thank you for your review! We appreciate your feedback and are glad to know you had a positive experience with our State Farm team. If there is anything we can do to make your insurance experience even better, please let us know!"
Eric T (Mrrmechanic)
August 28, 2025
5
out of
5
rating by Eric T (Mrrmechanic)
"The transition to State Farm has been seamless, and my coverage upgraded compared to my previous insurer! Thanks Ethan for all the help!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Marie Slagen
August 28, 2025
5
out of
5
rating by Marie Slagen
"I spoke with Jessica, she was very helpful with several questions that I had"
We responded:
"Thanks for the 5 Star review Marie! I'm glad you found Jessica to be helpful. The whole team here is top notch! Let us know if you need anything else. "
J Ags
August 20, 2025
5
out of
5
rating by J Ags
"Ethan was excellent with helping me get new car insured and on the road. Car was being delivered out of state and I had to make arrangements quickly so everything was in order before receiving car. Ethan assisted getting new insurance setup and proper paperwork sent for a smooth transition. Communicated everything I needed to know throughout the process and made things a lot less stressful."
We responded:
"Thank you for the 5 star review! Im glad Ethan was able to assist you in getting all the proper paperwork needed. Please reach out if you need anything else. Once you get your paperwork in the mail, contact us for an additional review to make sure everything got issued as applied for! "
Denise Asadorian-Blair
July 30, 2025
5
out of
5
rating by Denise Asadorian-Blair
"State Farm is always one step ahead, John office is always so kind and fast"
We responded:
"Thank you so much for the great review! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Brian Hume
July 30, 2025
5
out of
5
rating by Brian Hume
"Within 15-20 minutes from the time I called to report that I had a broken windshield, there was already a claim filed and auto glass contact had called me to set up appointment. Everything and everyone I talked to were so professional and very helpful. It was definitely a great experience."
We responded:
"Brian, I'm so glad you had a great experience- especially when it comes to a claim. You don't hear that often! Thank you so much for the great review. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Paul Sweet
July 22, 2025
5
out of
5
rating by Paul Sweet
"This is a great insurance office with consistently friendly and helpful staff."
We responded:
"Thank you so much for the great review! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Cindy Robinson
July 14, 2025
5
out of
5
rating by Cindy Robinson
"The staff make the business. Every single interaction with the wonderful people at this State Farm office has been amazing. They are caring, knowledgeable warm and genuine. In a world where customer service is sub par at best, these folks go above and beyond every single time! Jess in particular is an absolute treasure, but everyone there deserves deserves kudos this is clearly a testament to the way John runs his office."
We responded:
"Cindy, I am so honored by your positive feedback. My staff truly is wonderful and I'm so glad to share this amazing review with them. I know Jess will be flattered. Thank you for the kind words! Let us know if you need anything in the future! "
Win Myint
July 8, 2025
5
out of
5
rating by Win Myint
"You are in good hands if your insurance is with John Loughlin of StateFarm Insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Eva Bassallo
July 1, 2025
5
out of
5
rating by Eva Bassallo
"Dom is a very personable agent who has a genuine desire to help. He contacted my whole family individually to get us the best personalized and renewed policies possible"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Caroline Bassallo
July 1, 2025
5
out of
5
rating by Caroline Bassallo
"Spoke with Dom who was very personable, very willing to investigate and validate options in my account. He informed me on how to adjust things to reduce my bill and made sure to follow through :) super helpful and didn’t take more than 20 mins"
We responded:
"Caroline, thank you so much for the 5 star review! We are delighted to know you had a great experience with our State Farm office in Troy, NY. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Victoria Razzano
June 30, 2025
5
out of
5
rating by Victoria Razzano
"Dominique was very helpful! Answered all my questions and was very professional. Thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Sarah Dean
June 26, 2025
5
out of
5
rating by Sarah Dean
"Jessica from State Farm was incredible from the first encounter. We didn’t hesitate to contact her again when we needed home owners insurance for our new home. She was always timely and went above and beyond to make the process smooth for us. I would highly recommend Jessica and her team at State Farm for all your insurance needs!"
We responded:
"Thank you Sarah! Theres a reason she's the office manager ;) Ill extend your kind words. Thanks for the great review! Let us know if you anything else!"
Carl McDonnell
June 23, 2025
5
out of
5
rating by Carl McDonnell
"Great service with a friendly person. John likes to get to know on a personal level."
We responded:
"Thanks for the 5-star review Carl! We like to get to know our customers so we can serve them better. Let us know if you need anything else. "
Kelly L
June 20, 2025
5
out of
5
rating by Kelly L
"Dom was awesome! LI'm going to stay with him for the rest of my life!"
We responded:
"Thanks for the 5 star review Kelly! We really appreciate it. "
Reegan Caulfield
June 9, 2025
5
out of
5
rating by Reegan Caulfield
"Great customer service, trustworthy, and reliable"
We responded:
"Thanks Reegan! We appreciate the great comments! "
Devin Adair
June 6, 2025
5
out of
5
rating by Devin Adair
"I have been with John Loughlin's office for nearly 15 years. His staff is wonderful, always ready to help and answer any questions."
We responded:
"Thank you Devin! We really appreciate the great review. We definitely stive for excellence here and I'm glad to know a long time customer has such nice things to say about us!"
Bethany Olsen
May 30, 2025
5
out of
5
rating by Bethany Olsen
"We have been with John's office for about forever...and we've always gotten great service. Today was no exception. I sent one of my cars to scrap, and even though I can't get to DMV to drop the plates and take it off my policy, Dominic helped me find a way to lessen the expense until then. Thank you Dominic!"
We responded:
"You're very welcome Bethany! Thanks for the great review! I really appreciate it. "
John Pember
May 22, 2025
5
out of
5
rating by John Pember
"Have been with John Loughlin-State Farm for many years. We have yet to find anyone else comparable. The folks at John Loughlin are top notch and make the insurance dealings as pain free as is possible. Jessica has always been quick to answer any questions, she digs in to help find any available discounts, and is great in helping to traverse any of our insurance scenario’s, billing questions, etc."
We responded:
"Thank you John. This review means so much. I'm glad the team here has given you a great experience. If you ever need anything in the future, don't hesitate to reach out. "
Jarad Jones
May 20, 2025
5
out of
5
rating by Jarad Jones
"Great Service. Dom was very professional and efficient at getting what I needed done."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Alexandra Lee
May 14, 2025
5
out of
5
rating by Alexandra Lee
"Had a good experience, agent I had was very patient guiding me through everything :)"
We responded:
"Thanks for the positive review, Alexandra! We like to make sure people understand their coverages and what they are purchasing and why. Let us know if you need anything else!"
Donna Snay
May 9, 2025
5
out of
5
rating by Donna Snay
"I have had all my insurance with John for years and have never had any problems with his work ethics, employees or my personal insurance! Thank you John for keeping me and my valuables insured properly and up to date!"
We responded:
"Thank you, Donna! We appreciate the great review and kind words. Let us know if you need anything else!"
Elena DiPalma
May 7, 2025
5
out of
5
rating by Elena DiPalma
"I just want to let all know that State Farm on oakwood Ave in Troy New York is amazing!! I've been with them for 10+ years, and everyone that works there are so helpful, nice and knowledgeable. You can call them with any questions. I highly recommend them!!"
We responded:
"Elena, thank you for your wonderful review! We’re delighted to know that you have been a loyal customer for all these years. Our team works hard to ensure they meet customer expectations, and it’s great to hear that we succeeded. "
Jasper Scelsi
May 5, 2025
5
out of
5
rating by Jasper Scelsi
"I had a very easy time getting my insurance with Dom's help! He was patient as I got all the information I needed and let me know how I could save money on other coverage."
We responded:
"We’re thankful for your 5-Star review! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"