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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Terra Berghela

February 27, 2026

5  out of  5
rating by Terra Berghela
"I have been a customer for years! Always helpful and fair!"
We responded:
"Thanks for being a long time customer and giving us a 5 Star review! Let us know if you have any questions, concerns or additional insurance needs! "
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Hamza Malik

February 13, 2026

5  out of  5
rating by Hamza Malik
"John and his team are super helpful and they ensure that the clients are taken care of. Really pleased with the service"
We responded:
"Thank you for the fantastic review, Hamza! We are always here to help with your insurance needs here in Troy . "
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Cameron Gardner

February 12, 2026

5  out of  5
rating by Cameron Gardner
"They’re on top of their game and they stick to their word."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent John Loughlin’s Team. "
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Becky Lenhardt

February 9, 2026

5  out of  5
rating by Becky Lenhardt
"Glenda went far above and beyond to assist with the issue I was having with outside vendors. She is certainly an asset to State Farm and its policy holders! Her ability to listen, act and follow through far exceeded my expectations! I am very thankful to have had Glenda and the John Loughlin State Farm Agency facilitating the support and peace of mind I was so graciously provided! I highly recommend this agency and stand behind my 20+ years of choosing them!"
We responded:
"Wow, thank you for the 5-star review, Becky! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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jane mahar

February 6, 2026

5  out of  5
rating by jane mahar
"I WOULD LIKE TO COMPLIMENT JESSICA ALBARELLI, WHO IS AN OUTSTANDING REPRESENTATIVE FOR JOHN LOUGHLIN AND STATE FARM. WHENEVER I HAVE QUESTIONS OR CONCERNS I SPEAK W/JESSICA. EACH TIME, SHE AWAYS GIVES ME EXCELLENT ASSISTANCE IN ANSWERING MY INQUIRIES. SHE DESERVES MANY, MANY STARS!! JANE M."
We responded:
"Thanks Jane. Jessica is a 5 Star+ kind of girl! Our entire team is exceptional in helping our customers, and assisting in their inquiries, concerns, insurance needs, and advice. We appreciate your great review!"
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Chris Daugherty

February 6, 2026

5  out of  5
rating by Chris Daugherty
"Very helpful office helped me immediately"
We responded:
"Thanks Chris! We appreciate the 5 stars. I'm glad my team was able to help you immediately. If anything else comes up, don't hesitate to reach out!"
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Mike O

January 28, 2026

5  out of  5
rating by Mike O
"We have been with John from about the time he started on the end of Oakwood Ave in Troy, NY. From our first encounter John has more like a friend then just an Insurance Agent. Through all the years he and his staff have always found solutions to help us in any insurance matter. It has always been a pleasure to vist or call his office and be treated in a friendly manner by all in the staff. As an aside, I had the pleasure to work with his daughter a few times when she was going to school, and, she is just like him. Recently I had the pleasurable experience to talk with Glenda on the phone. She was very cheery and knowledgeable. I had been trying to get insurance information for almost a week about someone, to no avail, Glenda had the information in minutes. I know John has been extremely fortunitae to have the staff he's had, some have moved on to open thier own agencies. First impression with Glenda, I wont be surprised if Glenda has her own agency one day too. Finally, all through the years with John's office, you are always more than a customer, you really are a State Farm Family member. Thank you all for all you do! Mike ps... Agencies.....I couldnt think of Karla Foxvog's name yesterday.. she straightened out our son's truck ins when he was deplyoed in Iraq...she's awesome... and, I had to pleasure to meet a gentleman John mentored, Bob Fitch, through my granddaugher.. total gentleman...he said you were the Best! Anyone in the Troy area, looking for insurance, contact John's office... his office will take care of you....If you're from the North, you wont go wrong with Karla or Bob.....Again, State Farm, a lot of steps above the rest......"
We responded:
"Wow Mike- this is a really special review. Thank you for being a long time customer! I appreciate you calling out members of the team in such a positive way. We will always strive to have the best customer service around. We appreciate all of our customers and I'm glad to hear we are doing a good job. Thank you for the kind words. "
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Sarah Ann

January 16, 2026

5  out of  5
rating by Sarah Ann
"Jenna at State Farm was fantastic—super helpful, responsive, and easy to work with. She made everything simple and stress-free. Highly recommend!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. Sarah, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent John Loughlin’s Team—we are always here to help! "
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Sarah Berger

January 15, 2026

5  out of  5
rating by Sarah Berger
"Jessica A. is the best agent- she is always available to assist with knowledge and insurance needs. She goes above and beyond to make sure her clients are getting the best rates and policies to serve their needs. She is always friendly and ready to help whenever possible. She has been my trusted agent for close to 20years. I would recommend doing business with her for all your insurance needs, 10/10!!!"
We responded:
"Thank you for taking the time to leave such a great review, Sarah. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Thomas Connolly

January 12, 2026

5  out of  5
rating by Thomas Connolly
"Jessica Albarelli is the best insurance agent you could ask for! She’s knowledgeable, friendly, and great at giving advice. If you need help with anything insurance related, this firm should be your first option. The people who work here are spectacular."
We responded:
"Thomas, thank you for such a great review. Jessica will appreciate your feedback. We are in the advice-giving business so I'm glad you had a great experience. "
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J P

January 2, 2026

5  out of  5
rating by J P
"John and his team are absolutely amazing! We have been clients for over 25 years and they manage all of our insurance needs with the utmost care and professionalism. They truly go above and beyond to serve their customers and treat them as family."
We responded:
"Thank you for taking the time to give us a review! We appreciate your kind words. Our customers are considered family and we are so happy to serve your needs!"
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Andrew Munson

December 31, 2025

5  out of  5
rating by Andrew Munson
"Our experience with this office was tremendous. Our agent Jessica assisted us in a claim for damaged property, and she was able to facilitate what we needed in a timely manner! Great customer service."
We responded:
"I'm so glad you had a great experience. Claims are never fun and we are happy that it went smoothly for you. Let us know if you need anything else!"
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Betsy Cotrona

December 9, 2025

5  out of  5
rating by Betsy Cotrona
"I have been with a State Farm for many years and they are always so helpful. Whether it’s adding a new policy or a question with an existing one, they make the experience as easy as possible."
We responded:
"Thanks for the great review, Betsy! I'm so glad you had a positive experience. Please reach out whenever you need us. "
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Joseph Poirier

September 28, 2025

5  out of  5
rating by Joseph Poirier
"Ethan has been great, got me bundled with home and auto! Definitely recommend! Made the switch from progressive easy."
We responded:
"Thank you for your review! We appreciate your feedback and are glad to know you had a positive experience with our State Farm team. If there is anything we can do to make your insurance experience even better, please let us know!"
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Vickie Mann

September 25, 2025

5  out of  5
rating by Vickie Mann
"It is always a pleasure doing business with this agency. The staff is always friendly and knowledgeable about the insurance policies. Glenda was so helpful and pleasant to work with. She answered all my questions and gave me information to save money on my policies. I would recommend this agency to anyone looking for insurance. Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Chris Huff

September 24, 2025

5  out of  5
rating by Chris Huff
"I have always had nothing short of fantastic service from John Loughlin state farm insurance for over 30 years."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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David Loomis

September 8, 2025

5  out of  5
rating by David Loomis
"Jessica is extremely helpful and knowledgeable - you can expect a great experience with John’s office!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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J C

September 4, 2025

5  out of  5
rating by J C
"This is the best office in upstate NY! I recommend doing business with them."
We responded:
"Thank you for your review! We appreciate your feedback and are glad to know you had a positive experience with our State Farm team. If there is anything we can do to make your insurance experience even better, please let us know!"
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Eric T (Mrrmechanic)

August 28, 2025

5  out of  5
rating by Eric T (Mrrmechanic)
"The transition to State Farm has been seamless, and my coverage upgraded compared to my previous insurer! Thanks Ethan for all the help!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Marie Slagen

August 28, 2025

5  out of  5
rating by Marie Slagen
"I spoke with Jessica, she was very helpful with several questions that I had"
We responded:
"Thanks for the 5 Star review Marie! I'm glad you found Jessica to be helpful. The whole team here is top notch! Let us know if you need anything else. "
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J Ags

August 20, 2025

5  out of  5
rating by J Ags
"Ethan was excellent with helping me get new car insured and on the road. Car was being delivered out of state and I had to make arrangements quickly so everything was in order before receiving car. Ethan assisted getting new insurance setup and proper paperwork sent for a smooth transition. Communicated everything I needed to know throughout the process and made things a lot less stressful."
We responded:
"Thank you for the 5 star review! Im glad Ethan was able to assist you in getting all the proper paperwork needed. Please reach out if you need anything else. Once you get your paperwork in the mail, contact us for an additional review to make sure everything got issued as applied for! "
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Denise Asadorian-Blair

July 30, 2025

5  out of  5
rating by Denise Asadorian-Blair
"State Farm is always one step ahead, John office is always so kind and fast"
We responded:
"Thank you so much for the great review! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Brian Hume

July 30, 2025

5  out of  5
rating by Brian Hume
"Within 15-20 minutes from the time I called to report that I had a broken windshield, there was already a claim filed and auto glass contact had called me to set up appointment. Everything and everyone I talked to were so professional and very helpful. It was definitely a great experience."
We responded:
"Brian, I'm so glad you had a great experience- especially when it comes to a claim. You don't hear that often! Thank you so much for the great review. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Paul Sweet

July 22, 2025

5  out of  5
rating by Paul Sweet
"This is a great insurance office with consistently friendly and helpful staff."
We responded:
"Thank you so much for the great review! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Cindy Robinson

July 14, 2025

5  out of  5
rating by Cindy Robinson
"The staff make the business. Every single interaction with the wonderful people at this State Farm office has been amazing. They are caring, knowledgeable warm and genuine. In a world where customer service is sub par at best, these folks go above and beyond every single time! Jess in particular is an absolute treasure, but everyone there deserves deserves kudos this is clearly a testament to the way John runs his office."
We responded:
"Cindy, I am so honored by your positive feedback. My staff truly is wonderful and I'm so glad to share this amazing review with them. I know Jess will be flattered. Thank you for the kind words! Let us know if you need anything in the future! "