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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Paul Sweet

July 22, 2025

5  out of  5
rating by Paul Sweet
"This is a great insurance office with consistently friendly and helpful staff."
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Cindy Robinson

July 14, 2025

5  out of  5
rating by Cindy Robinson
"The staff make the business. Every single interaction with the wonderful people at this State Farm office has been amazing. They are caring, knowledgeable warm and genuine. In a world where customer service is sub par at best, these folks go above and beyond every single time! Jess in particular is an absolute treasure, but everyone there deserves deserves kudos this is clearly a testament to the way John runs his office."
We responded:
"Cindy, I am so honored by your positive feedback. My staff truly is wonderful and I'm so glad to share this amazing review with them. I know Jess will be flattered. Thank you for the kind words! Let us know if you need anything in the future! "
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Win Myint

July 8, 2025

5  out of  5
rating by Win Myint
"You are in good hands if your insurance is with John Loughlin of StateFarm Insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Eva Bassallo

July 1, 2025

5  out of  5
rating by Eva Bassallo
"Dom is a very personable agent who has a genuine desire to help. He contacted my whole family individually to get us the best personalized and renewed policies possible"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Caroline Bassallo

July 1, 2025

5  out of  5
rating by Caroline Bassallo
"Spoke with Dom who was very personable, very willing to investigate and validate options in my account. He informed me on how to adjust things to reduce my bill and made sure to follow through :) super helpful and didn’t take more than 20 mins"
We responded:
"Caroline, thank you so much for the 5 star review! We are delighted to know you had a great experience with our State Farm office in Troy, NY. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Victoria Razzano

June 30, 2025

5  out of  5
rating by Victoria Razzano
"Dominique was very helpful! Answered all my questions and was very professional. Thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Sarah Dean

June 26, 2025

5  out of  5
rating by Sarah Dean
"Jessica from State Farm was incredible from the first encounter. We didn’t hesitate to contact her again when we needed home owners insurance for our new home. She was always timely and went above and beyond to make the process smooth for us. I would highly recommend Jessica and her team at State Farm for all your insurance needs!"
We responded:
"Thank you Sarah! Theres a reason she's the office manager ;) Ill extend your kind words. Thanks for the great review! Let us know if you anything else!"
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Carl McDonnell

June 23, 2025

5  out of  5
rating by Carl McDonnell
"Great service with a friendly person. John likes to get to know on a personal level."
We responded:
"Thanks for the 5-star review Carl! We like to get to know our customers so we can serve them better. Let us know if you need anything else. "
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Kelly L

June 20, 2025

5  out of  5
rating by Kelly L
"Dom was awesome! LI'm going to stay with him for the rest of my life!"
We responded:
"Thanks for the 5 star review Kelly! We really appreciate it. "
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Reegan Caulfield

June 9, 2025

5  out of  5
rating by Reegan Caulfield
"Great customer service, trustworthy, and reliable"
We responded:
"Thanks Reegan! We appreciate the great comments! "
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Devin Adair

June 6, 2025

5  out of  5
rating by Devin Adair
"I have been with John Loughlin's office for nearly 15 years. His staff is wonderful, always ready to help and answer any questions."
We responded:
"Thank you Devin! We really appreciate the great review. We definitely stive for excellence here and I'm glad to know a long time customer has such nice things to say about us!"
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Bethany Olsen

May 30, 2025

5  out of  5
rating by Bethany Olsen
"We have been with John's office for about forever...and we've always gotten great service. Today was no exception. I sent one of my cars to scrap, and even though I can't get to DMV to drop the plates and take it off my policy, Dominic helped me find a way to lessen the expense until then. Thank you Dominic!"
We responded:
"You're very welcome Bethany! Thanks for the great review! I really appreciate it. "
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John Pember

May 22, 2025

5  out of  5
rating by John Pember
"Have been with John Loughlin-State Farm for many years. We have yet to find anyone else comparable. The folks at John Loughlin are top notch and make the insurance dealings as pain free as is possible. Jessica has always been quick to answer any questions, she digs in to help find any available discounts, and is great in helping to traverse any of our insurance scenario’s, billing questions, etc."
We responded:
"Thank you John. This review means so much. I'm glad the team here has given you a great experience. If you ever need anything in the future, don't hesitate to reach out. "
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Jarad Jones

May 20, 2025

5  out of  5
rating by Jarad Jones
"Great Service. Dom was very professional and efficient at getting what I needed done."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Alexandra Lee

May 14, 2025

5  out of  5
rating by Alexandra Lee
"Had a good experience, agent I had was very patient guiding me through everything :)"
We responded:
"Thanks for the positive review, Alexandra! We like to make sure people understand their coverages and what they are purchasing and why. Let us know if you need anything else!"
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Donna Snay

May 9, 2025

5  out of  5
rating by Donna Snay
"I have had all my insurance with John for years and have never had any problems with his work ethics, employees or my personal insurance! Thank you John for keeping me and my valuables insured properly and up to date!"
We responded:
"Thank you, Donna! We appreciate the great review and kind words. Let us know if you need anything else!"
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Elena DiPalma

May 7, 2025

5  out of  5
rating by Elena DiPalma
"I just want to let all know that State Farm on oakwood Ave in Troy New York is amazing!! I've been with them for 10+ years, and everyone that works there are so helpful, nice and knowledgeable. You can call them with any questions. I highly recommend them!!"
We responded:
"Elena, thank you for your wonderful review! We’re delighted to know that you have been a loyal customer for all these years. Our team works hard to ensure they meet customer expectations, and it’s great to hear that we succeeded. "
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Jasper Scelsi

May 5, 2025

5  out of  5
rating by Jasper Scelsi
"I had a very easy time getting my insurance with Dom's help! He was patient as I got all the information I needed and let me know how I could save money on other coverage."
We responded:
"We’re thankful for your 5-Star review! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Katie Pierre

May 1, 2025

5  out of  5
rating by Katie Pierre
"Always a wonderful and seamless experience dealing with State Farm!"
We responded:
"Thank you, Katie. It's always good to know the team is doing a great job. Let us know if you need anything else. "
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A Esposito

April 29, 2025

5  out of  5
rating by A Esposito
"All of the staff in this office (Dominic in particular today) are wonderfully supportive. It’s refreshing to be treated with consideration and kindness."
We responded:
"Thank you so much for the 5-star great review! We treat everyone with respect and kindness and its awesome to be recognized. I'll let the staff know to keep up the good work!"
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laura pfeiffer

April 29, 2025

5  out of  5
rating by laura pfeiffer
"Dominic was extremely helpful and informative! I already have state farm for other insurances, but wanted to add a life insurance policy. Dominic handled it all smoothly and effortlessly! Another great job from all the people at John Mcloughlin's state farm office!"
We responded:
"Thanks for the awesome review Laura! We are here to serve all your insurance needs, answer any questions you have, and hopefully try to save you money where we can. Call us anytime!"
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Vic Brooks

April 28, 2025

5  out of  5
rating by Vic Brooks
"Highly recommend Dominic A. Loughlin—efficient with my long list of updates for house and car insurance, attentive to queries, and saved us money."
We responded:
"Thanks Vic! We appreciate the great review. If you have any other questions or concerns don't hesitate to reach out. "
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Jan Gray

April 22, 2025

5  out of  5
rating by Jan Gray
"Great ppl great help!!!!"
We responded:
"Thanks for the 5 stars Jan!"
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Tammy Din

April 21, 2025

5  out of  5
rating by Tammy Din
"Helpful and able to answer questions quickly."
We responded:
"Thanks so much for the great review, Tammy. Please let us know if we can help you with anything else. "
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Paul Kueterman

April 18, 2025

5  out of  5
rating by Paul Kueterman
"Dominic was great and extremely helpful! He helped to navigate our concerns and issues and followed up with great communication.We really appreciated the time, effort and communication that was given to us! Truly grateful"
We responded:
"Thank you for the thoughtful review, Paul. We are so happy we were able to smooth things out for you. Reach out if you need anything else!"