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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Reegan Caulfield

Reegan Caulfield

June 9, 2025

5  out of  5
rating by Reegan Caulfield
"Great customer service, trustworthy, and reliable"
We responded:
"Thanks Reegan! We appreciate the great comments! "
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Devin Adair

June 6, 2025

5  out of  5
rating by Devin Adair
"I have been with John Loughlin's office for nearly 15 years. His staff is wonderful, always ready to help and answer any questions."
We responded:
"Thank you Devin! We really appreciate the great review. We definitely stive for excellence here and I'm glad to know a long time customer has such nice things to say about us!"
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Bethany Olsen

May 30, 2025

5  out of  5
rating by Bethany Olsen
"We have been with John's office for about forever...and we've always gotten great service. Today was no exception. I sent one of my cars to scrap, and even though I can't get to DMV to drop the plates and take it off my policy, Dominic helped me find a way to lessen the expense until then. Thank you Dominic!"
We responded:
"You're very welcome Bethany! Thanks for the great review! I really appreciate it. "
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John Pember

May 22, 2025

5  out of  5
rating by John Pember
"Have been with John Loughlin-State Farm for many years. We have yet to find anyone else comparable. The folks at John Loughlin are top notch and make the insurance dealings as pain free as is possible. Jessica has always been quick to answer any questions, she digs in to help find any available discounts, and is great in helping to traverse any of our insurance scenario’s, billing questions, etc."
We responded:
"Thank you John. This review means so much. I'm glad the team here has given you a great experience. If you ever need anything in the future, don't hesitate to reach out. "
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Jarad Jones

May 20, 2025

5  out of  5
rating by Jarad Jones
"Great Service. Dom was very professional and efficient at getting what I needed done."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Alexandra Lee

May 14, 2025

5  out of  5
rating by Alexandra Lee
"Had a good experience, agent I had was very patient guiding me through everything :)"
We responded:
"Thanks for the positive review, Alexandra! We like to make sure people understand their coverages and what they are purchasing and why. Let us know if you need anything else!"
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Donna Snay

May 9, 2025

5  out of  5
rating by Donna Snay
"I have had all my insurance with John for years and have never had any problems with his work ethics, employees or my personal insurance! Thank you John for keeping me and my valuables insured properly and up to date!"
We responded:
"Thank you, Donna! We appreciate the great review and kind words. Let us know if you need anything else!"
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Elena DiPalma

May 7, 2025

5  out of  5
rating by Elena DiPalma
"I just want to let all know that State Farm on oakwood Ave in Troy New York is amazing!! I've been with them for 10+ years, and everyone that works there are so helpful, nice and knowledgeable. You can call them with any questions. I highly recommend them!!"
We responded:
"Elena, thank you for your wonderful review! We’re delighted to know that you have been a loyal customer for all these years. Our team works hard to ensure they meet customer expectations, and it’s great to hear that we succeeded. "
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Jasper Scelsi

May 5, 2025

5  out of  5
rating by Jasper Scelsi
"I had a very easy time getting my insurance with Dom's help! He was patient as I got all the information I needed and let me know how I could save money on other coverage."
We responded:
"We’re thankful for your 5-Star review! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Katie Pierre

May 1, 2025

5  out of  5
rating by Katie Pierre
"Always a wonderful and seamless experience dealing with State Farm!"
We responded:
"Thank you, Katie. It's always good to know the team is doing a great job. Let us know if you need anything else. "
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A Esposito

April 29, 2025

5  out of  5
rating by A Esposito
"All of the staff in this office (Dominic in particular today) are wonderfully supportive. It’s refreshing to be treated with consideration and kindness."
We responded:
"Thank you so much for the 5-star great review! We treat everyone with respect and kindness and its awesome to be recognized. I'll let the staff know to keep up the good work!"
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laura pfeiffer

April 29, 2025

5  out of  5
rating by laura pfeiffer
"Dominic was extremely helpful and informative! I already have state farm for other insurances, but wanted to add a life insurance policy. Dominic handled it all smoothly and effortlessly! Another great job from all the people at John Mcloughlin's state farm office!"
We responded:
"Thanks for the awesome review Laura! We are here to serve all your insurance needs, answer any questions you have, and hopefully try to save you money where we can. Call us anytime!"
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Vic Brooks

April 28, 2025

5  out of  5
rating by Vic Brooks
"Highly recommend Dominic A. Loughlin—efficient with my long list of updates for house and car insurance, attentive to queries, and saved us money."
We responded:
"Thanks Vic! We appreciate the great review. If you have any other questions or concerns don't hesitate to reach out. "
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Jan Gray

April 22, 2025

5  out of  5
rating by Jan Gray
"Great ppl great help!!!!"
We responded:
"Thanks for the 5 stars Jan!"
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Tammy Din

April 21, 2025

5  out of  5
rating by Tammy Din
"Helpful and able to answer questions quickly."
We responded:
"Thanks so much for the great review, Tammy. Please let us know if we can help you with anything else. "
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Paul Kueterman

April 18, 2025

5  out of  5
rating by Paul Kueterman
"Dominic was great and extremely helpful! He helped to navigate our concerns and issues and followed up with great communication.We really appreciated the time, effort and communication that was given to us! Truly grateful"
We responded:
"Thank you for the thoughtful review, Paul. We are so happy we were able to smooth things out for you. Reach out if you need anything else!"
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Bruce Soloyna

April 16, 2025

5  out of  5
rating by Bruce Soloyna
"awesome awesome service super helpfull went through everything answered all my questions and went over things I didn't even know about thank you! pleasure calling"
We responded:
"Thanks for the awesome review, Bruce! Its been a pleasure working with you all these years. let us know if you need anything!"
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Bassam Moqbel

April 15, 2025

5  out of  5
rating by Bassam Moqbel
"Nice and helpful people who work here. Thank you 😎👍"
We responded:
"Thank you Bassam. We strive for great customer service and your validation means a lot!"
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David Feeney Lance

April 4, 2025

5  out of  5
rating by David Feeney Lance
"Fantastic service! Quickly and efficiently helped me get my car on the road. Thank you!"
We responded:
"Thanks David! It was a pleasure working with you. I'm glad we were able to get you started up before DMV closed for the day! Let us know if you need anything else! "
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Ada Nnabugwu

April 1, 2025

5  out of  5
rating by Ada Nnabugwu
"Dominic was great and extremely helpful. He listened to my concerns and thoroughly reviewed my policies, he found and recommended ways for me to save. He made very useful suggestions and recommendations. He assured me he would call me on a specific date and he did as promised. I am very please with his service and will recommend Dominic to my friends."
We responded:
"Ada, thank you for the AMAZING review! We are very pleased we were able make suggestions to help you save. We are here for all your insurance needs!"
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Lisa Campbell

April 1, 2025

5  out of  5
rating by Lisa Campbell
"I’m moving soon and the young lady that helped me walked me through everything that I needed to do from renters insurance to car insurance. Her politeness, guidance and knowledge were outstanding. I’m looking forward to doing business with them from now on. I highly recommend John Loughlin, State Farm!"
We responded:
"Lisa, thank you so much for the thoughtful review! My team is always here to help our customers get the best service around. Let us know if you need anything else!"
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Elizabeth Marie

March 26, 2025

5  out of  5
rating by Elizabeth Marie
"Dominic Alexander was incredible. It took him no time to help us. He gets an A+ in all categories. Thank you again so much"
We responded:
"Thank you so much for taking the time to share your experience, Elizabeth! We're glad to know you're satisfied with the service at our State Farm office. We are always here to help with anything you need! "
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ROMAN KARPISHKA

March 26, 2025

5  out of  5
rating by ROMAN KARPISHKA
"Very friendly staff and timely responses."
We responded:
"Thanks, Roman! We appreciate the great review! "
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D Rafferty

March 20, 2025

5  out of  5
rating by D Rafferty
"I am a State Farm ‘lifer’!!! Dominic, today, was extremely helpful and patient in straightening me out with the new Drive Safe & Save app. Jessica as well as John and his entire staff have always gone above and beyond to take care of all my insurance needs !!!"
We responded:
"We love our State Farm "lifers"! Thank you so much for the great review. We appreciate your business, and we look forward to working with you some more! "
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Laz Brown

March 19, 2025

5  out of  5
rating by Laz Brown
"My family and I have been with State Farm for over 15 years. Mr. Loughlin and his team are very customer oriented and very friendly. They have great advice and never miss a detail to save the customer on rates. I highly recommend this branch to do business with."
We responded:
"Laz, we greatly appreciate your loyalty to State Farm and the John Loughlin Agency. Thank you for sharing your experience with us! We look forward to working with you again!"